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Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event...
What is a customer experience survey? Tips and metrics
Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service?...
What are the best customer experience metrics and KPIs?
‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,...
What experts have to say about the results from the Digital CX Management Benchmark report 2023
A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings....
Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they?
According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well...
Best practices to improve the ecommerce customer experience with feedback
Many retailers have embraced ecommerce and sell their products both online and offline. And they want to offer an excellent customer...
Digital Customer Experience Benchmark 2023
How does your organisation measure up in terms of digital customer experience management? The Digital Customer Experience Benchmark 2023...
Coming Soon! Digital Customer Experience Benchmark Report
How does your organisation measure up in terms of digital customer experience management? Just a little bit longer and we’ll show you....