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You’re only as good as your customer experience – and only a superior customer experience is what will convince your customers to...
State of Feedback: The US Ecommerce Market
Fun fact. American consumers will pay 17% more to purchase from a company with a reputation of delivering a great customer experience. In...
Designing Insightful Customer Feedback Forms with Mopinion
When it comes to creating a feedback survey or form, some people tend to create haphazard surveys, without really thinking about what...
The Biggest CX Software Acquisitions in 2021
Investments are booming in CX. Not only are more organisations investing in CX software for their business operations, but there’s a...
The State of Customer Experience (CX) 2021
No doubt, the last year and a half has been challenging for everyone. For brands, the crisis has brought about fundamental changes to how...
Feedback Fatigue: Give your customers a break
It’s safe to say that marketers want to know what customers think, meaning they want to gather as much data as possible for their...
Lowell Nordics supercharges client engagement with Mopinion
Founded in 2004, Lowell operates in 3 different regions of Europe: The UK, Nordics, and DACH. Their goal? To work tirelessly to benefit...
State of Feedback: UK e-commerce market
As feedback fanatics, it’s no surprise that we’re always curious to know about how different businesses are collecting feedback. In...