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A great experience starts with feedback
Providing a frictionless digital experience is no easy feat, especially in a world where customer expectations are changing with the day. That’s why you need an agile solution that complements your quantitative data (the what) and tells you the story behind it (the why).
Mopinion gives you a fresh perspective on the online journey, with actionable insights into the motivation behind customer behaviour on your digital channels.
Our products
It’s time for Digital-First Enterprises to take control of the entire Online Journey
Mopinion for Websites
Get the inside scoop on how your customers experience your website so that you can drive strategy and boost engagement. Select a carefully crafted survey template or design your own feedback surveys from scratch and start gathering contextual insights right away.
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Mopinion for Apps
Collect powerful feedback from your native apps with Mopinion’s flexible and easy-to-install SDKs for iOS and Android. This solution fully integrates with your mobile native user experience, enabling a frictionless mobile journey for your users.
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Mopinion for Email
It’s time to take your email marketing campaigns to the next level. It’s not just about the number of clicks or opens. Leverage email campaign feedback and ensure you’re sending the right message to your audience.
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Customer Satisfaction (CSAT)
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
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Goal Completion Rate (GCR) & Customer Effort Score (CES)
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
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Net Promoter Score (NPS)
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
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Conversational
Conversational feedback forms are intuitive and engaging surveys that – to respondents – feel like chat conversations.
See live exampleSee what they have to say
Mopinion plays well with others
From web analytics and CRM tools to Project Management and A/B Testing, we integrate seamlessly with all of your favorite digital marketing tools.
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By using real-time feedback dashboards we can easily see which issues we have to work on to enhance the shopper journey and satisfaction. These insights are shared on the teams that work on the specific feedback points.
Rosanne Heijligers, Customer Experience Analyst
