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Deliver a personal customer experience
Lower customer churn
Foster long-lasting relationships
An improved approach to customer engagement
Prevent churn, grow revenue and foster loyalty. These are what dreams are made of in the telecom industry. It’s time to provide your customers with the best possible digital experience by getting the story behind the data and improving customer engagement.
Mopinion supplies you with the insights you need to know exactly what your customers need and how you can give it to them. Armed with these real-time customer insights, you’ll be sure to improve your bottom line.
Embrace an increasingly digitised industry
Telecoms can’t fight the changing market, but they can embrace it! Take full advantage of the ample opportunities to update your digital channels and thrive in a whole new way. Mopinion gives you the insights you need to get your digital channels fully optimised and customer proof. Discover which content performs well, how loyal your customers are, where they’re struggling and more.
Cultivate a loyalty that lasts
Be there for your customers when they need you most. Build trust by serving up a fully optimised customer experience and give your customers the opportunity to reach out when they need to. Mopinion equips you and your team with the tools you need to gather meaningful and actionable insights from customers on all of your most important digital channels.
Align your teams
Customer centricity is a company-wide concern. Allow feedback to flow smoothly throughout your organisation. Use custom access groups to manage your users, ensuring the right people can access the relevant insights. Track actions, set reminders, and visualise your progress in Mopinion.
Enterprise-Level Security, Privacy and Accessibility
Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.
See what they have to say
“Our goal is for people to be able to easily find the information they need, as efficiently as possible. While we currently use a wide range of tools to map what’s happening with our customers, Mopinion’s feedback analytics software also enables us to reach customers that are actively navigating our site. This provides us with high quality, immediate responses.”
Youri Treur, Director E-commerce & Customer Service
