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Posts
Some of the best SaaS companies have achieved long-term success because of their obsession with the customer experience (CX). I mean, think...
The Biggest CX Software Acquisitions in 2020
The concept of going digital has been gaining ground in the CX space for years. This is by no means new. However, in the midst of the...
The State of Customer Experience (CX) in 2020
It’s mid-2020 and we’re still in the midst of a raging Coronavirus pandemic, which has greatly affected the lives and livelihood of...
Take CX to the next level with these 5 Youtube videos
Trends and developments are continuously sprouting up within Customer Experience (CX). In fact there are so many new trends that it can be...
Prins Petfoods improves online customer journey with Mopinion
The pet lovers among us are surely familiar with this brand…Prins Petfoods is one of the best selling brands of both dog and cat...
How Can AI-Based Automation Tools Improve Customer Experience?
Thanks to different technological advancements, customers interact and engage with brands in numerous ways and on various channels. As a...
4 Tips for a ‘Jolly’ Digital CX this Holiday Season
Let it be known. As an online retailer, you can’t always win on price. This is especially true around the holidays when customer...
Why Stedin’s website is ‘powered’ by Mopinion feedback
Stedin is a regional Dutch network operator that mainly operates in the Netherlands’ Randstad region, which consists of Rotterdam, The...