customer experience

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5 Reasons to Focus on the Digital Customer Experience

5 Reasons to Focus on the Digital Customer Experience

The digital customer experience had redefined the way businesses and their customers interact. Whilst it has undoubtedly revolutionised the...

Udesh Jadnanansing

Udesh Jadnanansing 06/05/2015

Digital CX – capturing the right customer insights

Digital CX – capturing the right customer insights

Depending on their goals a customer has from using your digital channels, they may choose different paths to reach them. Equally, one...

Kees Wolters 19/09/2014

Improving and tracking online customer satisfaction

Improving and tracking online customer satisfaction

Volkswagen is a German Automotive. Established in 1937, Volkswagen is the top-selling and namesake marque of the Volkswagen Group, and is...

Kees Wolters 25/07/2014

Mopinion Sponsors Customer Experience Exchange Event

Mopinion Sponsors Customer Experience Exchange Event

Online customer feedback management specialist to showcase how its solutions can help businesses to monitor and tailor their customer...

Udesh Jadnanansing

Udesh Jadnanansing 01/07/2014

Avoiding the 4 Pitfalls of CX Management Strategy

Avoiding the 4 Pitfalls of CX Management Strategy

On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and...

Udesh Jadnanansing

Udesh Jadnanansing 14/05/2014

Taking customer experience management to the next level

Taking customer experience management to the next level

Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’...

Udesh Jadnanansing

Udesh Jadnanansing 24/02/2014

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