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Customer expectations are growing, and digital journeys are becoming an increasingly important part of how insurance and financial services...
How feedback helps insurance companies overcome digitalisation challenges
With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online...
Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed
The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published...
Inside the Voice of Customer program of Reale Seguros
Reale Group is an international group operating in Italy and Spain. With nearly 4 million policyholders, this solid market player offers...
Lowell Nordics supercharges client engagement with Mopinion
Founded in 2004, Lowell operates in 3 different regions of Europe: The UK, Nordics, and DACH. Their goal? To work tirelessly to benefit...
Allianz unlocks key to conversion optimisation with feedback
Allianz forms part of Allianz Group which is one of the largest, multinational financial services companies in the world. The organisation...
A Guide to In-App Feedback for Financial Institutions
More and more financial institutions are investing in their own mobile apps. With 30% more apps compared to other industries, one might...
New White Paper: Digital Feedback and the Finance Industry
Financial institutions have always been at the forefront of innovation and new technologies. In fact, quite recently, increasing automation...