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Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Lely is a Dutch agricultural machine and robot manufacturer. With their innovative solutions, they make life easier for farmers worldwide....

Lynn Jonker 25/05/2023

How to ask for product feedback

How to ask for product feedback

Let’s kick this blog about product feedback off with explaining what we mean (in this case) when we talk about product. As you are...

Quirijn van der Haven

Quirijn van der Haven 16/05/2023

Measure the Phygital Experience with customer feedback

Measure the Phygital Experience with customer feedback

Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened...

Lynn Jonker 09/05/2023

How feedback helps insurance companies overcome digitalisation challenges

How feedback helps insurance companies overcome digitalisation challenges

With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online...

Erin Gilliam Haije

Erin Gilliam Haije 28/03/2023

Best product feedback questions to incorporate in your feedback surveys

Best product feedback questions to incorporate in your feedback surveys

Have you ever purchased a product or used a service that left you feeling unsatisfied or disappointed? Perhaps you encountered a glitch in...

Quirijn van der Haven

Quirijn van der Haven 23/03/2023

Best practices for conducting user experience surveys

Best practices for conducting user experience surveys

Looking for a way to understand your customers better and create a better user experience? User experience surveys (or UX surveys) could be...

Erin Gilliam Haije

Erin Gilliam Haije 09/03/2023

Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed

Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed

The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published...

Erin Gilliam Haije

Erin Gilliam Haije 02/03/2023

Building Mobile App Feedback Surveys with SDKs

Building Mobile App Feedback Surveys with SDKs

In a previous article, we introduced three different ways in which you can collect mobile feedback (in-app): Webviews, APIs and SDKs. We...

Erin Gilliam Haije

Erin Gilliam Haije 19/02/2023

Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they?

Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they?

According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well...

Erin Gilliam Haije

Erin Gilliam Haije 08/02/2023

Best practices to improve the ecommerce customer experience with feedback

Best practices to improve the ecommerce customer experience with feedback

Many retailers have embraced ecommerce and sell their products both online and offline. And they want to offer an excellent customer...

Lynn Jonker 01/02/2023

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