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Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened...
Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they?
According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well...
Best practices to improve the ecommerce customer experience with feedback
Many retailers have embraced ecommerce and sell their products both online and offline. And they want to offer an excellent customer...
5 great resources to get your webshop ready for the holiday season
As the holiday season nears, ensuring your webshop is ready for the busy season is top of mind. And with traffic and sales sure to...
State of Feedback: The US Ecommerce Market
Fun fact. American consumers will pay 17% more to purchase from a company with a reputation of delivering a great customer experience. In...
8 Marketing Automation Tools for Ecommerce
It’s safe to say that marketers today have a totally different job than the marketers of ten or, even, five years ago. Like many other...
Last-Minute Black Friday Checklist for Ecommerce
Black Friday and Cyber Monday, which were once exclusively American traditions, have become well-established events for shoppers worldwide....
State of Feedback: UK e-commerce market
As feedback fanatics, it’s no surprise that we’re always curious to know about how different businesses are collecting feedback. In...