ecommerce & retail

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How to Reduce Cart Abandonment with Online Feedback

How to Reduce Cart Abandonment with Online Feedback

Cart abandonment is an issue that is plaguing thousands of ecommerce merchants around the world. A 2016 study found that 74.3% of all...

Guest Author 26/05/2017

5 ways online customer feedback can optimise your webshop

5 ways online customer feedback can optimise your webshop

You are an online marketer or eCommerce manager of a successful webshop and you’ve got all the necessary tools up and running. You’ve...

Udesh Jadnanansing

Udesh Jadnanansing 23/02/2017

Collecting Goal Completion Rates and Customer Effort Scores

Collecting Goal Completion Rates and Customer Effort Scores

Every ecommerce manager would agree that selling products and services online without monitoring customer experience metrics is the same as...

Erin Gilliam Haije

Erin Gilliam Haije 22/02/2017

How Schoonenberg listens to the Voice of the Customer

How Schoonenberg listens to the Voice of the Customer

Established in 1926, Schoonenberg Hoorcomfort is one of the oldest companies in the hearing aid industry. Today, it is part of Sonova,...

Erin Gilliam Haije

Erin Gilliam Haije 15/02/2017

New White Paper: Increasing online sales with customer feedback

New White Paper: Increasing online sales with customer feedback

Digital marketers are always looking for new ways to optimise online conversions and increase sales on their websites and apps. What better...

Kees Wolters 01/02/2017

6 Tips for Effectively Turning Online Customer Experience Insight into the Right Actions

6 Tips for Effectively Turning Online Customer Experience Insight into the Right Actions

When online customer feedback is collected and the data is properly analysed, it is time to work to a useful conclusion - turning insight...

Kees Wolters 29/09/2016

10 Tips to Improve Customer Feedback Analysis and Drive Online Sales

10 Tips to Improve Customer Feedback Analysis and Drive Online Sales

Previously we’ve spoken about increasing online sales with customer feedback and focused on collecting the right feedback, at the...

Kees Wolters 12/08/2016

10 Tips for Effectively Collecting feedback in online ordering funnels

10 Tips for Effectively Collecting feedback in online ordering funnels

I often talk about the ‘Three Pillars’ of online customer feedback (collecting, analysing and taking action) and undoubtedly without...

Kees Wolters 24/06/2016

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