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The GO Sport group originated in the heart of the French Alps at the end of the 1970s following the Grenoble Olympic Games. The company is...
7 Techniques for Driving More Traffic to Your E-Commerce Website
If you hope to increase profits and grow your e-commerce business, the first thing you’ll need to do is attract more visitors to your...
4 Tips for a ‘Jolly’ Digital CX this Holiday Season
Let it be known. As an online retailer, you can’t always win on price. This is especially true around the holidays when customer...
Leroy Merlin chooses Mopinion to shape online VoC programme
With more than 23,000 employees and 130+ stores across France, Leroy Merlin is the leading DIY retail brand in France – in the market...
How to Measure Customer Loyalty with Online Surveys
According to Edelman, customers that continue to support your brand over time will spend 67% more than your new customers. A.K.A. your most...
Optimising the online customer journey: for eCommerce websites
It’s quite evident that the online buying process is no longer a linear one. Consumers are entering eCommerce websites from a myriad of...
Is digital feedback the solution to retailers’ struggles?
It’s a dog-eat-dog world out there in the eCommerce industry. Online retailers face tough competition when it comes to offering a good...
‘Tis the Season For Customer Feedback, Here’s Why…
The holiday season is in full swing. And while most ecommerce businesses have been preparing for this for months already, we can’t help...