voice of customer

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A new community for all of your Voice of Customer News

A new community for all of your Voice of Customer News

Mopinion, a proud sponsor, is happy to announce the launch of the new online community, Voice of Customer News. It is a global community...

Erin Gilliam Haije

Erin Gilliam Haije 10/10/2017

Which type of VoC Software should your business use?

Which type of VoC Software should your business use?

Voice of the Customer (VoC) programmes are intended to capture the opinions and preferences of all customers, analyse those insights, and...

Erin Gilliam Haije

Erin Gilliam Haije 13/07/2017

Why travel companies should listen to the Voice of the Customer

Why travel companies should listen to the Voice of the Customer

The travel industry, one of the world’s largest industries, has changed drastically over the last few years as a result of digitisation....

Erin Gilliam Haije

Erin Gilliam Haije 16/06/2017

28 Voice of the Customer (VoC) tools: an overview & comparison

28 Voice of the Customer (VoC) tools: an overview & comparison

Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority...

Erin Gilliam Haije

Erin Gilliam Haije 03/05/2017

Why it’s worth listening to the Voice of the Customer

Why it’s worth listening to the Voice of the Customer

Having an online customer feedback tool in place is one thing. But putting it to good use and actually listening to your customers?...

Sjoerd van der Plas

Sjoerd van der Plas 10/03/2017

How Schoonenberg listens to the Voice of the Customer

How Schoonenberg listens to the Voice of the Customer

Established in 1926, Schoonenberg Hoorcomfort is one of the oldest companies in the hearing aid industry. Today, it is part of Sonova,...

Erin Gilliam Haije

Erin Gilliam Haije 15/02/2017

How digital is paving its way into traditional VoC programmes

How digital is paving its way into traditional VoC programmes

The digital transformation is upon us: a movement that is drastically reshaping the way organisations operate and how they deliver value to...

Guest Author 27/01/2017

What is the online Voice of the Customer?

What is the online Voice of the Customer?

How do your customers feel about your business? Are they satisfied with the digital experience you provide? Which hurdles are they running...

Erin Gilliam Haije

Erin Gilliam Haije 24/01/2017

Voice of the Customer helps financial sector

Voice of the Customer helps financial sector

Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession...

Udesh Jadnanansing

Udesh Jadnanansing 20/08/2013

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