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Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you...
Inside the Voice of Customer program of Reale Seguros
Reale Group is an international group operating in Italy and Spain. With nearly 4 million policyholders, this solid market player offers...
The Ultimate Guide to the Voice of Customer (VoC)
It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less...
Starting your own Voice of the Customer Program
Organisations nowadays have all of the data they need right at their fingertips. So why is it that some companies succeed and some struggle...
URSSAF fortifies online VoC program with Mopinion
The French URSSAF and its network have a mission of general interest: managing the collection of contributions and fees intended to...
How has Spokeo’s VoC program progressed since using Mopinion?
Last year, we asked Spokeo – an online people intelligence service – to share their experience with implementing a new and...
Mopinion’s 2020 Voice of Customer (VoC) Software Landscape
Introducing Mopinion’s 2020 edition of the (solicited) Voice of Customer (VoC) software landscape. For this landscape, we’ve gathered...
Beerwulf gathers VoC insights with Mopinion feedback
Beerwulf – part of HEINEKEN Group – is an online craft beer shop ‘designed by and dedicated to beer enthusiasts’....