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Posts
‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,...
The State of Customer Experience in 2022
The year 2022 has been an interesting one in terms of developments in the Customer Experience space. While the COVID crisis has slowly...
Why you need CX for your EX
Mopinon has just released another new episode on its growingly popular podcast series, 360 Digital. So what’s the hot topic this month?...
How SaaS companies can improve their Customer Experience (CX)
Some of the best SaaS companies have achieved long-term success because of their obsession with the customer experience (CX). I mean, think...
How Can AI-Based Automation Tools Improve Customer Experience?
Thanks to different technological advancements, customers interact and engage with brands in numerous ways and on various channels. As a...
What is the Customer Experience Gap?
We hear companies throwing around common phrases like, ‘Customer centricity is at the heart of our organisation’ and ‘We’re very...
Why The Customer Experience Should Be Your Main Focus This Year
If you’ve ever worked in the service industry I’m sure the chant “the customer is always right” still rings in your head. Customer...
How improving customer experience can benefit SEO
Is customer experience an important search engine ranking factor? There are a number of different factors that go into how a website will...