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Posts
The year 2022 has been an interesting one in terms of developments in the Customer Experience space. While the COVID crisis has slowly...
State of Feedback: The US Ecommerce Market
Fun fact. American consumers will pay 17% more to purchase from a company with a reputation of delivering a great customer experience. In...
Digital Customer Experience (CX) trends to look out for in 2022
One year later and we’re still in the thick of it. The pandemic has not only continued to accelerate the shift to digital customer...
The Biggest CX Software Acquisitions in 2021
Investments are booming in CX. Not only are more organisations investing in CX software for their business operations, but there’s a...
The State of Customer Experience (CX) 2021
No doubt, the last year and a half has been challenging for everyone. For brands, the crisis has brought about fundamental changes to how...
State of Feedback: UK e-commerce market
As feedback fanatics, it’s no surprise that we’re always curious to know about how different businesses are collecting feedback. In...
Discover ‘The State of Retail in 2021’ with Wijnand Jongen
Welcome back to 360 Digital! In the last episode of our podcast series 360 Digital we talked about how to take a strategic approach to...
Whitepaper: Digital Customer Experience (CX) Trends of 2021
In 2020 we witnessed countless unexpected trends emerge, from companies and consumers defying nearly all expectations to a complete...