state of cx

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Digital Customer Experience (CX) Trends to Look out for in 2020

Digital Customer Experience (CX) Trends to Look out for in 2020

CX definitely made some waves in 2019 with the hype of artificial intelligence, voice commerce and chatbots. And sure, these are still very...

Erin Gilliam Haije

Erin Gilliam Haije 09/01/2020

The State of Customer Experience (CX): What’s happening now?

The State of Customer Experience (CX): What’s happening now?

Providing a good Customer Experience (CX) is on just about every organisation’s agenda these days. But where exactly is it headed? We...

Erin Gilliam Haije

Erin Gilliam Haije 27/06/2019

Digital Customer Experience Trends for 2017

Digital Customer Experience Trends for 2017

According to Forrester, 72% of businesses say that improving Digital Customer Experience is their top priority. So where do we see it...

Erin Gilliam Haije

Erin Gilliam Haije 23/01/2017

Keeping up with the Rapidly Changing Digital Landscape

Keeping up with the Rapidly Changing Digital Landscape

Customer Experience monitoring is nothing new, but the ways and depth by which we can scrutinise it are evolving faster than ever before. A...

Kees Wolters 19/04/2016

Digital Customer Experience – the sum of insight and action

Digital Customer Experience – the sum of insight and action

If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if customer feedback is simply stored in a system...

Kees Wolters 11/09/2014

Digital Customer Experience – looking beyond the feedback hype

Digital Customer Experience – looking beyond the feedback hype

A customer experience strategy that is securely deployed on digital customer experience goes beyond installing a simple feedback tool on...

Kees Wolters 14/08/2014

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