tips and tricks

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5 tips that will make you rethink your current online feedback strategy

5 tips that will make you rethink your current online feedback strategy

Are you serious about listening to your online customers or is your website feedback tool just a vanity project? A lot of feedback tools...

Kees Wolters 03/11/2016

6 Tips for Effectively Turning Online Customer Experience Insight into the Right Actions

6 Tips for Effectively Turning Online Customer Experience Insight into the Right Actions

When online customer feedback is collected and the data is properly analysed, it is time to work to a useful conclusion - turning insight...

Kees Wolters 29/09/2016

5 Different types of user feedback tools

5 Different types of user feedback tools

The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts...

Kees Wolters 23/09/2016

10 Tips to Improve Customer Feedback Analysis and Drive Online Sales

10 Tips to Improve Customer Feedback Analysis and Drive Online Sales

Previously we’ve spoken about increasing online sales with customer feedback and focused on collecting the right feedback, at the...

Kees Wolters 12/08/2016

Project management tips to improve customer experience

Project management tips to improve customer experience

It’s not easy to be on top of your customer experience game. It’s a well coordinated effort of an entire team that ultimately creates a...

Guest Author 26/07/2016

3 Digital Marketing Roles that need Customer Feedback

3 Digital Marketing Roles that need Customer Feedback

Lauren, a digital analyst starts her work every day by grabbing her coffee, switching on her computer to read her email and then proceeding...

Udesh Jadnanansing

Udesh Jadnanansing 29/06/2016

10 Tips for Effectively Collecting feedback in online ordering funnels

10 Tips for Effectively Collecting feedback in online ordering funnels

I often talk about the ‘Three Pillars’ of online customer feedback (collecting, analysing and taking action) and undoubtedly without...

Kees Wolters 24/06/2016

5 Ways to get more from your website feedback tool

5 Ways to get more from your website feedback tool

It’s impossible to imagine the online landscape today without feedback ‘buttons’ and ‘forms’. Some organisations have already...

Udesh Jadnanansing

Udesh Jadnanansing 27/05/2016

5 Reasons to Focus on the Digital Customer Experience

5 Reasons to Focus on the Digital Customer Experience

The digital customer experience had redefined the way businesses and their customers interact. Whilst it has undoubtedly revolutionised the...

Udesh Jadnanansing

Udesh Jadnanansing 06/05/2015

Avoiding the 4 Pitfalls of CX Management Strategy

Avoiding the 4 Pitfalls of CX Management Strategy

On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and...

Udesh Jadnanansing

Udesh Jadnanansing 14/05/2014

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