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Latest Posts
As the holiday season nears, ensuring your webshop is ready for the busy season is top of mind. And with traffic and sales sure to...
Behind the feedback: how we revamped the feedback inbox
Without gathering user feedback, making any changes to the user experience is like taking a shot in the dark. You have no idea whether your...
Employee in the Spotlight: Louis Lombart
Meet Louis. Louis is our Account Expansion Specialist and this month’s Employee in the Spotlight. That means he’s either on the phone...
Are you collecting customer feedback equally across all digital channels?
In the words of the famous poet Charles Bukowski, “If you’re going to try, go all the way. Otherwise don’t even start.” Well...
Why every CX Specialist needs user feedback
The consumer has changed. Spending patterns have changed. Consumers are more critical than ever before, and that creates even more...
Vodafone Ireland drives customer focused obsession across its digital channels
Vodafone Ireland provides mobile services, broadband and TV, plus a suite of emerging products. Today, there’s a huge demand in the...
5 Tips for Creating Better Mobile Surveys
Mobile surveys are an effective instrument for measuring the mobile experience. Unfortunately, however, many organisations still struggle...
Employee in the Spotlight: Cyriak Clarke
Meet Cyriak. Cyriak joined the Mopinion Customer Support team just before the summer, and he’s already feeling at home here. And that’s...