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Latest Posts
App and smartphone usage has been growing at a steady rate for the last few years. And with over 6.5 billion smartphone users in the world,...
The Ultimate Guide to the Voice of Customer (VoC)
It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less...
Starting your own Voice of the Customer Program
Organisations nowadays have all of the data they need right at their fingertips. So why is it that some companies succeed and some struggle...
Employee in the Spotlight: Ferran Galí
Meet Ferran. Ferran is one of our newest Customer Success Managers and while he is a master of languages – speaking Spanish, Catalan,...
Create online content that converts with these user feedback templates
Creating and publishing valuable, relevant, and consistent online content is a great way to attract and retain a clearly defined audience....
A Complete Guide to Mobile Feedback
Whether it’s listening to a podcast, doing some online shopping, checking the news, or posting yet another picture of your cat on...
Top 20 Customer Journey Mapping Tools in 2022: An Overview
Customer expectations are higher than ever. Customers demand excellent service and anyone who fails in delivering a smooth online customer...
Top 15 Mobile App Analytics Tools 2022
Building a mobile app is only half the battle… Once that’s been accomplished it’s time to move on to optimising your app and...