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Posts
Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service?...
What are the best customer experience metrics and KPIs?
‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,...
NPS: What It Says, and Why It’s Not Enough
Recently, during my performance assessment, I was asked to rate myself. Hmm, interesting! Personally, I’m not really known for being...