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Brought on by sharply heightened customer expectations and the rapid growth of digital channels and touchpoints, digital customer...
28 Voice of the Customer (VoC) tools: an overview & comparison
Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority...
The Best User Experience (UX) tools – an overview
Have you ever looked at your web statistics and found that your bounce rates are really high but your conversion rates are really low? You...
Blog Round-Up: Online Feedback Articles of 2016
We’ve gathered some interesting articles from various online marketing portals and communities about customer feedback. These experts...
Mopinion’s Top 5 “Hottest” Blog posts of 2016
From user experience to annual benchmarks and from text analytics to customisable dashboards, we’ve covered a lot this past year....
A look back on the Marketing Technology event 2016
It was a great turnout at the Marketing Technology 2016 event this year. Companies from all over the Netherlands came together to listen to...
The top ten online irritations of 2016
Problems logging in, never-ending download sessions, unable to find what you’re looking for? If you haven’t encountered these issues...