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10 Tips for Effectively Collecting feedback in online ordering funnels

10 Tips for Effectively Collecting feedback in online ordering funnels

I often talk about the ‘Three Pillars’ of online customer feedback (collecting, analysing and taking action) and undoubtedly without...

Kees Wolters 24/06/2016

Pros & cons of self-service customer feedback tools

Pros & cons of self-service customer feedback tools

More and more companies are making every effort to improve the (digital) customer experience. According to Forrester, in 2019 this market...

Udesh Jadnanansing

Udesh Jadnanansing 03/06/2016

5 Ways to get more from your website feedback tool

5 Ways to get more from your website feedback tool

It’s impossible to imagine the online landscape today without feedback ‘buttons’ and ‘forms’. Some organisations have already...

Udesh Jadnanansing

Udesh Jadnanansing 27/05/2016

Utilising customer feedback to increase online sales

Utilising customer feedback to increase online sales

Research shows that 69% of online visitors are leaving your ordering funnels without completing the order. However, increasing conversions...

Kees Wolters 23/05/2016

New White Paper Released: The Future of Online Customer Feedback

New White Paper Released: The Future of Online Customer Feedback

Today’s consumers expect online services as a key channel. Websites and apps have become the most important channels to interact with...

Kees Wolters 13/05/2016

Keeping up with the Rapidly Changing Digital Landscape

Keeping up with the Rapidly Changing Digital Landscape

Customer Experience monitoring is nothing new, but the ways and depth by which we can scrutinise it are evolving faster than ever before. A...

Kees Wolters 19/04/2016

Mopinion Launches New Website

Mopinion Launches New Website

2015 was a tremendous year for Mopinion, we signed many new and exciting clients; such as TomTom, Generali and Microsoft, we doubled our...

Kees Wolters 18/01/2016

The ten biggest website irritations of 2015

The ten biggest website irritations of 2015

We have all seen the YouTube-films of people going completely nuts because their computer won’t do what they want it to. We also...

Kees Wolters 20/12/2015

Digital Customer Experience Benchmark 2015

Digital Customer Experience Benchmark 2015

The Digital Customer Experience Benchmark 2015 shows that most major European companies are still at the beginning of monitoring customer...

Kees Wolters 02/10/2015

Installation Mopinion via Google Tag Manager

Installation Mopinion via Google Tag Manager

Google Tag Manager (GTM) is a free tag management system. Instead of implementing the Mopinion Deployment Code (MDC) directly into your web...

Kees Wolters 30/09/2015

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