csat Archives - Mopinion https://mopinion.com/tag/csat/ Customer Feedback Intelligence For Digital Enterprises Mon, 13 Nov 2023 10:50:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 What is a customer experience survey? Tips and metrics https://mopinion.com/customer-experience-survey/ https://mopinion.com/customer-experience-survey/#respond Mon, 19 Jun 2023 08:05:02 +0000 https://mopinion.com/?p=85245 Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service? These types of online surveys are becoming increasingly common as companies strive to improve their customer experience and gain a competitive edge in the market. In fact, according to SuperOffice, […]

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]]> https://mopinion.com/customer-experience-survey/feed/ 0 What are the best customer experience metrics and KPIs? https://mopinion.com/customer-experience-metrics/ https://mopinion.com/customer-experience-metrics/#respond Tue, 06 Jun 2023 11:42:53 +0000 https://mopinion.com/?p=85342 ‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually, so should you. Customer experience metrics (or KPIs) are measurements used to evaluate the satisfaction and overall experience of customers with a business or product. These metrics provide insights into the performance of a business […]

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]]> https://mopinion.com/customer-experience-metrics/feed/ 0 How to measure Customer Satisfaction (CSAT) in your mobile app https://mopinion.com/how-to-measure-customer-satisfaction-csat-in-your-mobile-app/ https://mopinion.com/how-to-measure-customer-satisfaction-csat-in-your-mobile-app/#respond Mon, 05 Oct 2020 12:50:03 +0000 https://mopinion.com/?p=37444 Knowing that the average American spends around 3 hours and 45 minutes a day on their phone, it’s probably safe to say that we can no longer go without our mobile phones. So what are we doing for nearly 4 hours every day on our mobile phones? On top of calling, texting, and social media, […]

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