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Got your digital customer feedback programme up and running but not sure what to expect in terms of feedback volumes? You’re not alone...
4 tips for ecommerce companies who want to collect digital feedback
The headstone to a sustainable customer-retailer relationship, increased online conversions and improved customer loyalty, online customer...
Blog Round-Up: Online Feedback Articles of 2016
We’ve gathered some interesting articles from various online marketing portals and communities about customer feedback. These experts...
Digital Customer Experience Trends for 2017
According to Forrester, 72% of businesses say that improving Digital Customer Experience is their top priority. So where do we see it...
What is event-driven feedback?
Event-driven feedback is online user feedback collected using triggers based on visitor behavior. It is essentially a way of capturing the...
4 Things “The Donald” can teach us about Digital Customer Feedback
Well it’s official. Love him or hate him, Donald Trump will be the new President of the United States come January 2017. The last one...
4 effective tools for putting online feedback into action
Ever been put into a position where an online customer is asking you a question about a specific issue and he presumes you can pick up...
Digital Customer Experience Benchmark 2016
The Digital Customer Experience Benchmark 2016 reveals that most major European companies still remain in the beginning stages of...