digital feedback

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Tips to Optimise the Online Journey for Financial Institutions

Tips to Optimise the Online Journey for Financial Institutions

Historically, financial institutions such as banks, insurance providers and investment firms leveraged mainly offline touchpoints and...

Erin Gilliam Haije

Erin Gilliam Haije 13/09/2019

Air France-KLM improves its internal knowledge system with Mopinion

Air France-KLM improves its internal knowledge system with Mopinion

The Air France-KLM Group is a leading group in terms of international traffic on departure from Europe. This global giant has a fleet of...

Erin Gilliam Haije

Erin Gilliam Haije 20/08/2019

Top 15 Heatmapping Tools You Might Want to Try

Top 15 Heatmapping Tools You Might Want to Try

Are you a visual person? Looking for some deeper insights into what your visitors are doing on your website? Want to boost your...

Erin Gilliam Haije

Erin Gilliam Haije 26/06/2019

User Feedback Lessons Learned from Digital Agency, Caveni

User Feedback Lessons Learned from Digital Agency, Caveni

User feedback software has been our preferred method for collecting customer feedback to bring our A/B testing to the next level. A/B...

Guest Author 26/04/2019

What is Text Analytics? And why should I care?

What is Text Analytics? And why should I care?

Data. Insights. Conversions. These three words are thrown around quite a bit in the digital world, regardless of the industry. And the...

Erin Gilliam Haije

Erin Gilliam Haije 10/04/2019

Post-Brexit Britain: Where Will that Leave Digital Marketing?

Post-Brexit Britain: Where Will that Leave Digital Marketing?

Brexit is getting closer and with negotiations still in progress, all of us digital marketers are out there watching and waiting with bated...

Erin Gilliam Haije

Erin Gilliam Haije 27/03/2019

Is digital feedback the solution to retailers’ struggles?

Is digital feedback the solution to retailers’ struggles?

It’s a dog-eat-dog world out there in the eCommerce industry. Online retailers face tough competition when it comes to offering a good...

Erin Gilliam Haije

Erin Gilliam Haije 06/03/2019

A sound investment: Robeco improves the online experience with customer feedback

A sound investment: Robeco improves the online experience with customer feedback

Robeco is an international asset manager that was founded in 1929 in Rotterdam, the Netherlands as the Rotterdamsch Beleggings Consortium...

Erin Gilliam Haije

Erin Gilliam Haije 25/02/2019

10 Must-Read Guides to Digital Transformation

10 Must-Read Guides to Digital Transformation

While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and...

Erin Gilliam Haije

Erin Gilliam Haije 14/02/2019

360 Degree Customer Journey: What You Need To Know

360 Degree Customer Journey: What You Need To Know

A 360-degree customer journey is a set of ideas and methods meant to take you from vague promises of being “customer-centric”...

Guest Author 09/11/2018

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