Recharge.com partners up with Mopinion

Mopinion is proud to announce that Recharge.com now uses Mopinion feedback to strengthen it’s customer-first strategy.

At a time when billions of people around the world remain un or underbanked – prepaid credit is the financial infrastructure that caters for their daily needs. Recharge.com specialises in recharging prepaid credit and has made it their mission to make access to prepaid credit around the world simple.

Currently, through their online stores, they make online recharge possible around the world for millions of people and those closest to them. Recharging their smartphone data, gaming, entertainment or prepaid money products. They do this in a way that is fast, safe and simple to get them back to the things they like, on their terms, as quickly as possible; an approach which requires a smooth online customer experience.


A feedback form from their website

Why did Recharge.com select Mopinion?

Being customer-first has been at their core since day one, and one way that they saw to strengthen this aspect of their business was to improve the quality of their Customer Feedback Loop. In doing this, they ensure that they capture more meaningful actionable customer feedback to build a stronger online experience. After exploring multiple options, they found that Mopinion was the best-suited partner to support them with this mission.

With Mopinion, we have access to real time insights and an accurate pulse check of the happiness and satisfaction levels our customers have. With this knowledge, we strengthen the actionable insights we provide our teams – helping us to improve our customer’s experience when recharging prepaid credit for themselves or others through us.

Angelo Tinella, Director of Customer Experience

We are very much looking forward to a long and prosperous business relationship with Recharge.com!

About Recharge.com

Recharge.com operates in over 130 markets around the world – processing millions of online transactions to connect the services of leading global brands with consumers. Recharge.com believes in living on your terms. Whether you want to buy call credit, enjoy your favourite tv shows and music, or play games, you should do it your way. That means from anywhere, at any time, using whatever payment method you prefer. You’re in charge. Digital prepaid credit lets you enjoy the things you like on your terms. And we’ve made it our mission to ensure that buying digital credit globally is safe, fast and simple.