state of cx Archives - Mopinion https://mopinion.com/tag/state-of-cx/ Customer Feedback Intelligence For Digital Enterprises Wed, 29 Nov 2023 09:09:18 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 The State of Customer Experience in 2022 https://mopinion.com/state-of-customer-experience-2022/ https://mopinion.com/state-of-customer-experience-2022/#respond Wed, 16 Nov 2022 07:00:38 +0000 https://mopinion.com/?p=80839 The year 2022 has been an interesting one in terms of developments in the Customer Experience space. While the COVID crisis has slowly faded into the background, other challenges have arisen such as the inflation rates and a recent dip in buyer trust. But it’s nothing the market can’t handle. It only means that companies […]

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]]> https://mopinion.com/state-of-customer-experience-2022/feed/ 0 State of Feedback: The US Ecommerce Market https://mopinion.com/state-of-feedback-us-ecommerce-market/ https://mopinion.com/state-of-feedback-us-ecommerce-market/#respond Tue, 18 Jan 2022 08:30:40 +0000 https://mopinion.com/?p=48251 Fun fact. American consumers will pay 17% more to purchase from a company with a reputation of delivering a great customer experience. In fact, this trend has made quite an impact on US ecommerce companies in recent years as it has led organisations to adopt feedback strategies in hopes of achieving this status. With feedback […]

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]]> https://mopinion.com/state-of-feedback-us-ecommerce-market/feed/ 0 Digital Customer Experience (CX) trends to look out for in 2022 https://mopinion.com/digital-customer-experience-cx-trends-2022/ https://mopinion.com/digital-customer-experience-cx-trends-2022/#respond Mon, 13 Dec 2021 07:00:40 +0000 https://mopinion.com/?p=47834 One year later and we’re still in the thick of it. The pandemic has not only continued to accelerate the shift to digital customer experiences, but also pushed organisations to adopt and implement technologies in hopes of gaining a competitive edge. Customers today no longer base their loyalty on price or product. Instead, they are […]

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]]> https://mopinion.com/digital-customer-experience-cx-trends-2022/feed/ 0 The Biggest CX Software Acquisitions in 2021 https://mopinion.com/customer-experience-cx-software-acquisitions-in-2021/ https://mopinion.com/customer-experience-cx-software-acquisitions-in-2021/#respond Thu, 02 Dec 2021 07:31:18 +0000 https://mopinion.com/?p=47637 Investments are booming in CX. Not only are more organisations investing in CX software for their business operations, but there’s a whole web of investments going on in the CX software market itself. In fact, Allied Market Research just released some figures on how the CX software market is performing. According to the report, ‘the […]

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]]> https://mopinion.com/customer-experience-cx-software-acquisitions-in-2021/feed/ 0 The State of Customer Experience (CX) 2021 https://mopinion.com/the-state-of-customer-experience-cx-2021/ https://mopinion.com/the-state-of-customer-experience-cx-2021/#respond Mon, 01 Nov 2021 08:49:44 +0000 https://mopinion.com/?p=46977 No doubt, the last year and a half has been challenging for everyone. For brands, the crisis has brought about fundamental changes to how customers behave, resulting in what can only be described as a tectonic shift in their behaviour. Now, as we enter the last quarter of 2021, the need and investment in customer […]

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]]> https://mopinion.com/the-state-of-customer-experience-cx-2021/feed/ 0 State of Feedback: UK e-commerce market https://mopinion.com/state-of-feedback-uk-e-commerce-market/ https://mopinion.com/state-of-feedback-uk-e-commerce-market/#respond Mon, 04 Oct 2021 12:09:16 +0000 https://mopinion.com/?p=46525 As feedback fanatics, it’s no surprise that we’re always curious to know about how different businesses are collecting feedback. In this article, we investigated some top-grossing e-commerce giants in the UK, with the hopes of understanding the current state of feedback in the marketplace, as well as what the future holds for the UK e-commerce […]

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]]> https://mopinion.com/state-of-feedback-uk-e-commerce-market/feed/ 0 Discover ‘The State of Retail in 2021’ with Wijnand Jongen https://mopinion.com/state-of-retail-2021-podcast/ https://mopinion.com/state-of-retail-2021-podcast/#respond Mon, 01 Mar 2021 07:57:06 +0000 https://mopinion.com/?p=41483 Welcome back to 360 Digital! In the last episode of our podcast series 360 Digital we talked about how to take a strategic approach to experimentation and Stephen Pavlovich from Conversion.com gave us some great insights on how digital enterprises can set up a successful, data-driven experimentation process. In episode #3 however, we are going […]

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]]> https://mopinion.com/state-of-retail-2021-podcast/feed/ 0 Whitepaper: Digital Customer Experience (CX) Trends of 2021 https://mopinion.com/digital-customer-experience-cx-trends-of-2021/ https://mopinion.com/digital-customer-experience-cx-trends-of-2021/#respond Mon, 15 Feb 2021 07:35:59 +0000 https://mopinion.com/?p=40736 In 2020 we witnessed countless unexpected trends emerge, from companies and consumers defying nearly all expectations to a complete transformation in our everyday professional and private lives. And it looks like 2021 is already shaping up to be just as unpredictable. Despite several industries being hit hard by the crisis, the online market continues to […]

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]]> https://mopinion.com/digital-customer-experience-cx-trends-of-2021/feed/ 0 Top 15 Digital Customer Experience (CX) Solutions https://mopinion.com/digital-customer-experience-cx-solutions/ https://mopinion.com/digital-customer-experience-cx-solutions/#respond Wed, 30 Sep 2020 08:53:32 +0000 https://mopinion.com/?p=37242 These days our online customers are the ones calling the shots. And they’re doing it by placing more and more weight on the digital customer experience (CX) when it comes to choosing you or your competitor. In fact, according to a report released by Salesforce, ‘the majority of global customers (54%) believe companies should expand […]

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]]> https://mopinion.com/digital-customer-experience-cx-solutions/feed/ 0 The State of Customer Experience (CX) in 2020 https://mopinion.com/state-of-customer-experience-cx-in-2020/ https://mopinion.com/state-of-customer-experience-cx-in-2020/#respond Thu, 27 Aug 2020 07:36:25 +0000 https://mopinion.com/?p=36204 It’s mid-2020 and we’re still in the midst of a raging Coronavirus pandemic, which has greatly affected the lives and livelihood of people and businesses all across the globe. That being said, this pandemic will likely also have a lasting impact on the state of the customer. In other words, when things ‘return to normal’, […]

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