customer experience Archives - Mopinion https://mopinion.com/tag/customer-experience/ Customer Feedback Intelligence For Digital Enterprises Wed, 29 Nov 2023 09:47:46 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 4 ways feedback improves the customer journey for government and nonprofit organisations https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/ https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/#respond Wed, 23 Aug 2023 08:22:36 +0000 https://mopinion.com/?p=86058 Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event registrations, financial data, etc. The list is long. Naturally, this creates a lot of content… as in loads! While posting this sort of information on a website or in a newsletter is an efficient way of reaching a large […]

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]]> https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/feed/ 0 What is a customer experience survey? Tips and metrics https://mopinion.com/customer-experience-survey/ https://mopinion.com/customer-experience-survey/#respond Mon, 19 Jun 2023 08:05:02 +0000 https://mopinion.com/?p=85245 Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service? These types of online surveys are becoming increasingly common as companies strive to improve their customer experience and gain a competitive edge in the market. In fact, according to SuperOffice, […]

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]]> https://mopinion.com/customer-experience-survey/feed/ 0 What are the best customer experience metrics and KPIs? https://mopinion.com/customer-experience-metrics/ https://mopinion.com/customer-experience-metrics/#respond Tue, 06 Jun 2023 11:42:53 +0000 https://mopinion.com/?p=85342 ‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually, so should you. Customer experience metrics (or KPIs) are measurements used to evaluate the satisfaction and overall experience of customers with a business or product. These metrics provide insights into the performance of a business […]

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]]> https://mopinion.com/customer-experience-metrics/feed/ 0 What experts have to say about the results from the Digital CX Management Benchmark report 2023 https://mopinion.com/expert-opinion-digital-cx-benchmark-report-2023/ https://mopinion.com/expert-opinion-digital-cx-benchmark-report-2023/#respond Tue, 21 Mar 2023 08:39:39 +0000 https://mopinion.com/?p=84521 A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings. The report has left us with some thought-provoking questions, such as: Why are businesses investing more resources in traditional CX instead of Digital CX? Why does measuring and managing feedback get more attention than […]

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]]> https://mopinion.com/expert-opinion-digital-cx-benchmark-report-2023/feed/ 0 Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they? https://mopinion.com/ecommerce-digital-cx/ https://mopinion.com/ecommerce-digital-cx/#respond Wed, 08 Feb 2023 07:28:29 +0000 https://mopinion.com/?p=83202 According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well in terms of overall Digital CX management efforts. Coming in second, only to the software industry. In fact, the ecommerce industry has measured itself as particularly strong in measuring digital CX with nearly 67% stating that they always […]

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]]> https://mopinion.com/ecommerce-digital-cx/feed/ 0 Best practices to improve the ecommerce customer experience with feedback https://mopinion.com/best-practices-ecommerce-customer-experience/ https://mopinion.com/best-practices-ecommerce-customer-experience/#respond Wed, 01 Feb 2023 14:56:29 +0000 https://mopinion.com/?p=82827 Many retailers have embraced ecommerce and sell their products both online and offline. And they want to offer an excellent customer experience in their webshop to match the experience in the physical store. One way to do so is by asking customers for feedback, to learn more about their expectations and needs. Retailers have started […]

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]]> https://mopinion.com/best-practices-ecommerce-customer-experience/feed/ 0 Digital Customer Experience Benchmark 2023 https://mopinion.com/digital-customer-experience-benchmark-2023/ https://mopinion.com/digital-customer-experience-benchmark-2023/#respond Mon, 30 Jan 2023 07:57:45 +0000 https://mopinion.com/?p=82269 How does your organisation measure up in terms of digital customer experience management? The Digital Customer Experience Benchmark 2023 tells all. This report reveals some interesting insights into how organisations across the globe are keeping pace with digital customer experience management. In order to succeed in a more complex digitising world, you need to offer […]

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]]> https://mopinion.com/digital-customer-experience-benchmark-2023/feed/ 0 Coming Soon! Digital Customer Experience Benchmark Report https://mopinion.com/coming-soon-digital-customer-experience-benchmark-report/ https://mopinion.com/coming-soon-digital-customer-experience-benchmark-report/#respond Mon, 19 Dec 2022 06:55:26 +0000 https://mopinion.com/?p=81651 How does your organisation measure up in terms of digital customer experience management? Just a little bit longer and we’ll show you. With nearly eight thousand professionals selected to participate in Mopinion’s Digital Customer Experience Benchmark report, we will provide insights from professionals active in various fields such as Digital Marketing, Customer Experience and Product […]

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]]> https://mopinion.com/coming-soon-digital-customer-experience-benchmark-report/feed/ 0 The State of Customer Experience in 2022 https://mopinion.com/state-of-customer-experience-2022/ https://mopinion.com/state-of-customer-experience-2022/#respond Wed, 16 Nov 2022 07:00:38 +0000 https://mopinion.com/?p=80839 The year 2022 has been an interesting one in terms of developments in the Customer Experience space. While the COVID crisis has slowly faded into the background, other challenges have arisen such as the inflation rates and a recent dip in buyer trust. But it’s nothing the market can’t handle. It only means that companies […]

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]]> https://mopinion.com/state-of-customer-experience-2022/feed/ 0 Vodafone Ireland drives customer focused obsession across its digital channels https://mopinion.com/vodafone-ireland-drives-customer-focused-obsession/ https://mopinion.com/vodafone-ireland-drives-customer-focused-obsession/#respond Tue, 18 Oct 2022 07:31:57 +0000 https://another-domain.mopinion.com/?p=79513 Vodafone Ireland provides mobile services, broadband and TV, plus a suite of emerging products. Today, there’s a huge demand in the company for innovation, with new products being regularly released and plenty more in the pipeline. And not surprisingly, online is often the first interaction Vodafone customers have with the business. With customers at the […]

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