Comments on: 6 Tips for Effectively Turning Online Customer Experience Insight into the Right Actions

By: It's Time to Speak to your Digital Agency About Online Customer Feedback - Mopinion

Tue, 03 Jan 2017 13:05:57 +0000

[…] is only half the story. What you do with all this qualitative information, how you visualise and action it efficiently, is also critical. You need dashboards and charts to digest the feedback in a way that suits your […]

By: What is real-time customer feedback? - Mopinion

What is real-time customer feedback? - Mopinion — Thu, 24 Nov 2016 15:01:50 +0000

[…] if there is any negative feedback, in which case you or your team can get to work on a solution. Involve both your colleagues and the client and keep people informed on the progress. This involvement gives customers the feeling that you are actually listening to them and taking […]

By: Digital Customer Experience Benchmark 2016 - Mopinion

Digital Customer Experience Benchmark 2016 - Mopinion — Fri, 18 Nov 2016 14:09:18 +0000

[…] channels such as websites and mobile apps, how do they analyse this data and what do they do to get from insight to action? Among the participants were professionals from several different industries including: finance, […]

By: What is an exit feedback form? - Mopinion

What is an exit feedback form? - Mopinion — Tue, 15 Nov 2016 16:47:58 +0000

[…] that you understand the importance and advantages of exit feedback, it’s time to analyse and take action. As we’ve mentioned, there are several touchpoints along the online customer journey that serve […]

By: How to build the best online feedback forms - Mopinion

How to build the best online feedback forms - Mopinion — Wed, 09 Nov 2016 14:19:39 +0000

[…] set up? Now it’s time for the most crucial part of the process: analysis and action. It may come as a shock to you but there are actually a lot of companies out there that have […]

By: 5 tips that will make you rethink your current online feedback strategy - Mopinion

Fri, 04 Nov 2016 09:07:24 +0000

[…] it’s time to put together a plan of action for addressing the feedback you’ve collected. Take it from Bruce Temkin, a customer experience transformist and Managing Partner of the Temkin […]