voice of customer Archives - Mopinion https://mopinion.com/tag/voice-of-customer/ Customer Feedback Intelligence For Digital Enterprises Mon, 13 Nov 2023 10:57:14 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 What is a Voice of the Customer survey? Tips, templates and more https://mopinion.com/voice-of-the-customer-survey/ https://mopinion.com/voice-of-the-customer-survey/#respond Wed, 06 Sep 2023 07:31:29 +0000 https://mopinion.com/?p=50567 Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you with. The truth is, most organisations aren’t. A Gartner marketing survey found that a mere 14% of companies have a 360-degree view of their customers. Meanwhile, there are a number […]

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]]> https://mopinion.com/voice-of-the-customer-survey/feed/ 0 Inside the Voice of Customer program of Reale Seguros https://mopinion.com/voice-of-customer-program-reale-seguros/ https://mopinion.com/voice-of-customer-program-reale-seguros/#respond Mon, 11 Jul 2022 07:21:07 +0000 https://beta-site.mopinion.com/?p=78057 Reale Group is an international group operating in Italy and Spain. With nearly 4 million policyholders, this solid market player offers its proposition in the insurance, banking, real estate and services sectors. And with its somewhat recent debut in the Chilean market in 2016, Reale Group has expanded its operations to Chile with its subsidiary […]

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]]> https://mopinion.com/voice-of-customer-program-reale-seguros/feed/ 0 The Ultimate Guide to the Voice of Customer (VoC) https://mopinion.com/voice-of-customer-voc/ https://mopinion.com/voice-of-customer-voc/#respond Fri, 20 May 2022 07:05:40 +0000 https://mopinion.com/?p=38838 It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less spending on customer service. And while this is entirely true, it seems that many businesses still fail to implement and manage an effective voice of the customer program. In fact, far too […]

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]]> https://mopinion.com/voice-of-customer-voc/feed/ 0 Starting your own Voice of the Customer Program https://mopinion.com/voice-of-the-customer-program/ https://mopinion.com/voice-of-the-customer-program/#respond Mon, 09 May 2022 07:09:21 +0000 https://mopinion.com/?p=50346 Organisations nowadays have all of the data they need right at their fingertips. So why is it that some companies succeed and some struggle when it comes to the Voice of the Customer (VoC)? The answer to that is strategy. What those struggling organisations haven’t yet realised is that gathering VoC data is only half […]

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]]> https://mopinion.com/voice-of-the-customer-program/feed/ 0 URSSAF fortifies online VoC program with Mopinion https://mopinion.com/urssaf-online-voice-of-the-customer/ https://mopinion.com/urssaf-online-voice-of-the-customer/#respond Fri, 10 Dec 2021 07:00:57 +0000 https://mopinion.com/?p=47090 The French URSSAF and its network have a mission of general interest: managing the collection of contributions and fees intended to guarantee financing of the French social security model. The organisation serves the four branches of the general social security system: health, old age, family, and work-related accidents/occupational diseases. So what exactly do they do […]

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]]> https://mopinion.com/urssaf-online-voice-of-the-customer/feed/ 0 How has Spokeo’s VoC program progressed since using Mopinion? https://mopinion.com/customer-story-spokeo-voc-program/ https://mopinion.com/customer-story-spokeo-voc-program/#respond Wed, 17 Jun 2020 06:44:53 +0000 https://mopinion.com/?p=34292 Last year, we asked Spokeo – an online people intelligence service – to share their experience with implementing a new and improved Voice of Customer (VoC) program. Customer Experience Manager Brady Gillerlain took the reins and walked us through their decision making process as well as initial plans for using Mopinion’s all-in-one feedback analytics software […]

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]]> https://mopinion.com/customer-story-spokeo-voc-program/feed/ 0 Mopinion’s 2020 Voice of Customer (VoC) Software Landscape https://mopinion.com/mopinion-voice-of-customer-voc-software-landscape/ https://mopinion.com/mopinion-voice-of-customer-voc-software-landscape/#respond Fri, 08 May 2020 08:58:24 +0000 https://mopinion.com/?p=33076 Introducing Mopinion’s 2020 edition of the (solicited) Voice of Customer (VoC) software landscape. For this landscape, we’ve gathered over 30+ VoC software from 3 key categories in this space. Designed to guide organisations seeking meaningful customer insights, we are certain there is a software for everyone in this mix. Note: before you start up a […]

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]]> https://mopinion.com/mopinion-voice-of-customer-voc-software-landscape/feed/ 0 Beerwulf gathers VoC insights with Mopinion feedback https://mopinion.com/beerwulf-gathers-voc-insights-with-mopinion-feedback/ https://mopinion.com/beerwulf-gathers-voc-insights-with-mopinion-feedback/#respond Wed, 06 May 2020 07:08:39 +0000 https://mopinion.com/?p=32967 Beerwulf – part of HEINEKEN Group – is an online craft beer shop ‘designed by and dedicated to beer enthusiasts’. Established in the Netherlands in 2017, this unique organisation has since taken off and is now present in over 10 European countries. The website is Beerwulf’s sole outlet for business and therefore a critical channel […]

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]]> https://mopinion.com/beerwulf-gathers-voc-insights-with-mopinion-feedback/feed/ 0 The Search is Over: Spokeo selects Mopinion as its VoC Solution https://mopinion.com/spokeo-selects-mopinion-as-its-voc-solution/ https://mopinion.com/spokeo-selects-mopinion-as-its-voc-solution/#respond Thu, 19 Sep 2019 07:00:38 +0000 https://mopinion.com/?p=25399 Spokeo is an online people intelligence service that helps you search, connect, and know who you are dealing with. Spokeo is used to find old friends, identify unknown callers, or research prospective dates. Professionals also use it to find new customers or to prevent fraud. The services organises over 12 billion records from thousands of […]

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]]> https://mopinion.com/spokeo-selects-mopinion-as-its-voc-solution/feed/ 0 Leroy Merlin chooses Mopinion to shape online VoC programme https://mopinion.com/leroy-merlin-chooses-mopinion-to-shape-online-voc-programme/ https://mopinion.com/leroy-merlin-chooses-mopinion-to-shape-online-voc-programme/#respond Tue, 06 Aug 2019 07:00:23 +0000 https://mopinion.com/?p=24303 With more than 23,000 employees and 130+ stores across France, Leroy Merlin is the leading DIY retail brand in France – in the market of home improvement and gardening. The brand is not limited to an in-store offer. Leroy Merlin France also has a strong digital ecosystem with a fast growing website. As of 2019, […]

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