insights Archives - Mopinion https://mopinion.com/tag/insights/ Customer Feedback Intelligence For Digital Enterprises Wed, 29 Nov 2023 09:13:47 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 A Guide to Collecting Product Feedback https://mopinion.com/product-feedback/ https://mopinion.com/product-feedback/#respond Wed, 22 Nov 2023 07:25:17 +0000 https://mopinion.com/?p=44087 Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure to perform and achieve product excellence. For these teams, it’s all about getting the right products to market faster with the guidance of user insights, a clear product strategy, and a […]

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]]> https://mopinion.com/product-feedback/feed/ 0 Customer Feedback: How to collect and analyse your data https://mopinion.com/customer-feedback/ https://mopinion.com/customer-feedback/#respond Thu, 16 Nov 2023 07:18:33 +0000 https://mopinion.com/?p=50235 Are your customers getting value out of the online experience you’re offering? Are they satisfied with your products and services? And just how loyal are they to your brand exactly? These are the questions customer feedback will help you get the answers to. In return, this clarity and better understanding of customers’ needs is what […]

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]]> https://mopinion.com/customer-feedback/feed/ 0 6 best survey examples from real brands https://mopinion.com/6-best-survey-examples-from-real-brands/ https://mopinion.com/6-best-survey-examples-from-real-brands/#respond Wed, 25 Oct 2023 11:33:48 +0000 https://mopinion.com/?p=87349 According to Gartner, 95% of businesses collect customer feedback in some form. This is only natural! It is, after all, a tried and true method of improving several aspects of a business. User experience, customer satisfaction, the sales funnel. The list can easily go on. One of the most common ways (and best, in our […]

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]]> https://mopinion.com/6-best-survey-examples-from-real-brands/feed/ 0 Online Surveys 101: Everything you need to know https://mopinion.com/surveys/ https://mopinion.com/surveys/#respond Mon, 23 Oct 2023 09:09:31 +0000 https://mopinion.com/?p=87231 Surveys, surveys, surveys. They’re all the hype among digital organisations today. In fact, the use of online surveys has witnessed a substantial surge in recent years, with over 80% of businesses employing this method to collect feedback and make data-driven decisions. Not only is it a quick and effective way to gather relevant data from […]

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]]> https://mopinion.com/surveys/feed/ 0 7 Alternatives to GetFeedback CX and Digital https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/ https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/#respond Tue, 26 Sep 2023 09:49:05 +0000 https://mopinion.com/?p=86778 If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar right?! GetFeedback offers multiple products and services, like a big CX platform and GetFeedback Digital, which is essentially a reworked version of […]

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]]> https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/feed/ 0 Top 10 Competitors and Alternatives to Usabilla https://mopinion.com/competitors-and-alternatives-to-usabilla/ https://mopinion.com/competitors-and-alternatives-to-usabilla/#respond Mon, 18 Sep 2023 10:00:45 +0000 https://mopinion.com/?p=16063 You’ve heard it before but I’ll say it again… Listening to the Voice of the Customer (VoC) is crucial for businesses looking to compete based on customer experience. Research shows that 25-40% of the total revenue of the most stable businesses comes from returning customers. And getting customer feedback is the only real way of […]

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]]> https://mopinion.com/competitors-and-alternatives-to-usabilla/feed/ 0 Boost performance with these Mobile App Survey Questions https://mopinion.com/mobile-app-survey-questions/ https://mopinion.com/mobile-app-survey-questions/#respond Mon, 18 Sep 2023 07:50:14 +0000 https://mopinion.com/?p=25261 The mobile app development process can be a demanding task, as it requires a lot of thought and understanding of what the customer needs. So what better way to explore what the customer needs than to ask them directly? Mobile feedback surveys make that all too simple. So get started and try using these mobile […]

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]]> https://mopinion.com/mobile-app-survey-questions/feed/ 0 New Release – Charge Your Text Analytics Experience https://mopinion.com/new-release-charge-your-text-analytics-experience/ https://mopinion.com/new-release-charge-your-text-analytics-experience/#respond Thu, 14 Sep 2023 07:36:48 +0000 https://mopinion.com/?p=86249 We’ve got some exciting news that’s going to make your analytical hearts skip a beat. Drumroll, please… 🥁 Our Text Analytics section just got a turbo boost with not one, not two, but three new additions! We see that the demand for the right analytics options is still increasing. That’s why we are and we […]

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]]> https://mopinion.com/new-release-charge-your-text-analytics-experience/feed/ 0 4 ways feedback improves the customer journey for government and nonprofit organisations https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/ https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/#respond Wed, 23 Aug 2023 08:22:36 +0000 https://mopinion.com/?p=86058 Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event registrations, financial data, etc. The list is long. Naturally, this creates a lot of content… as in loads! While posting this sort of information on a website or in a newsletter is an efficient way of reaching a large […]

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]]> https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/feed/ 0 Best feedback use cases for insurance and financial services organisations https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/ https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/#respond Tue, 11 Jul 2023 12:40:35 +0000 https://mopinion.com/?p=85208 Customer expectations are growing, and digital journeys are becoming an increasingly important part of how insurance and financial services organisations engage with their customers, understand their expectations, and ultimately deliver on them. According to Bloomreach, “the sheer volume of questions and claims, legacy systems, ancient technology, and a distorted view of the customer journey are […]

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