Comments on: How to collect NPS on your website https://mopinion.com/how-to-collect-nps-on-your-website/ Customer Feedback Intelligence For Digital Enterprises Wed, 06 Sep 2023 08:32:19 +0000 hourly 1 https://wordpress.org/?v=6.0.2 By: Collecting Goal Completion Rates and Customer Effort Scores in online ordering funnels - Mopinion https://mopinion.com/how-to-collect-nps-on-your-website/#comment-82 Wed, 22 Feb 2017 08:31:55 +0000 https://mopinion.com/?p=6315#comment-82 […] relied upon to determine both the success of their website and the success of their customers. In a previous blog post, we touched on NPS, a key metric designed to track customer loyalty. And now we will focus on the […]

]]> By: What is the online Voice of the Customer? - Mopinion https://mopinion.com/how-to-collect-nps-on-your-website/#comment-59 Tue, 24 Jan 2017 14:46:55 +0000 https://mopinion.com/?p=6315#comment-59 […] and friends. There are also some pitfalls to using this metric – read more about them in this article about measuring NPS on digital channels. Listening to your customers is the only way to create an optimal customer experience. Customers […]

]]> By: 5 Common Misconceptions about Online Customer Feedback Debunked - Mopinion https://mopinion.com/how-to-collect-nps-on-your-website/#comment-35 Mon, 12 Dec 2016 11:21:50 +0000 https://mopinion.com/?p=6315#comment-35 […] Using the wrong customer metrics (Customer Effort Score, Goal Completion Rate, Net Promoter Score) […]

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