Udesh Jadnanansing, Author at Mopinion https://mopinion.com/author/udesh-jadnanansing/ Customer Feedback Intelligence For Digital Enterprises Tue, 28 Nov 2023 12:40:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 Mopinion continues to strengthen presence in France https://mopinion.com/mopinion-expands-its-presence-in-france/ https://mopinion.com/mopinion-expands-its-presence-in-france/#respond Tue, 05 Jun 2018 05:24:25 +0000 https://mopinion.com/?p=15871 Mopinion is happy to announce its expansion to the French market as well as the appointment of a dedicated French sales team, led by Head of Sales for France, Fanny-Laure Thomas. This expansion is part of our greater strategy to better cater to the needs of its French clients, including the world’s largest sporting goods […]

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]]> https://mopinion.com/mopinion-expands-its-presence-in-france/feed/ 0 Albert Heijn meets shoppers’ needs with customer feedback https://mopinion.com/albert-heijn-caters-to-online-shoppers-with-customer-feedback/ https://mopinion.com/albert-heijn-caters-to-online-shoppers-with-customer-feedback/#respond Fri, 23 Feb 2018 07:29:22 +0000 https://mopinion.com/?p=14407 We are proud to announce that one of the largest supermarket chains in the Netherlands, Albert Heijn, now uses Mopinion’s feedback software on their website (AH.nl). Albert Heijn – also referred to as the AH or ‘Appie’, as the Dutch like to call it – jump-started its online feedback programme in June of last year […]

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]]> https://mopinion.com/albert-heijn-caters-to-online-shoppers-with-customer-feedback/feed/ 0 5 ways online customer feedback can optimise your webshop https://mopinion.com/5-ways-online-customer-feedback-can-optimise-your-webshop/ https://mopinion.com/5-ways-online-customer-feedback-can-optimise-your-webshop/#respond Thu, 23 Feb 2017 08:00:28 +0000 https://mopinion.com/?p=8442 You are an online marketer or eCommerce manager of a successful webshop and you’ve got all the necessary tools up and running. You’ve got your ads and retargeting efforts that provide you with leads. Then there’s A/B testing which provides insight into what is and isn’t converting your visitors. Meanwhile your web analytics and heatmaps […]

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]]> https://mopinion.com/5-ways-online-customer-feedback-can-optimise-your-webshop/feed/ 0 Which website tools are best for effectively engaging with the online customer? https://mopinion.com/which-website-tools-are-best-for-effectively-engaging-the-online-customer/ https://mopinion.com/which-website-tools-are-best-for-effectively-engaging-the-online-customer/#respond Thu, 26 Jan 2017 13:45:25 +0000 https://mopinion.com/?p=7612 Ask anyone. There are many companies out there that make use of several tools as a means for communicating with their visitors or customers on their website, be it through a chatbot, feedback form or direct review. Now, you might be thinking ‘Hey these are basically classified as customer experience tools and I have one!’ […]

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]]> https://mopinion.com/which-website-tools-are-best-for-effectively-engaging-the-online-customer/feed/ 0 How to collect NPS on your website https://mopinion.com/how-to-collect-nps-on-your-website/ https://mopinion.com/how-to-collect-nps-on-your-website/#comments Tue, 22 Nov 2016 09:28:00 +0000 https://mopinion.com/?p=6315 As part of my work, I spend a lot of time on websites. Browsing, researching and perusing are all part of a Business Development Rep’s daily tasks. Thanks to this I’ve seen my fair share of digital feedback forms. I’ve seen some forms that really impressed me in their delivery while others have left quite […]

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]]> https://mopinion.com/how-to-collect-nps-on-your-website/feed/ 3 Pros and Cons of Feedback Collection Types over the Years https://mopinion.com/pros-and-cons-of-feedback-collection-types-over-the-years/ https://mopinion.com/pros-and-cons-of-feedback-collection-types-over-the-years/#respond Wed, 07 Sep 2016 07:00:51 +0000 http://mopinion.com/?p=5067 Smart businesses know customers are always in the driver’s seat thanks to the introduction of the internet. It has given them a powerful voice and they are not at all afraid to use it. Alternatively, other businesses do care about their customers but they really don’t feel that asking their feedback generates significant value. After […]

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]]> https://mopinion.com/pros-and-cons-of-feedback-collection-types-over-the-years/feed/ 0 3 Digital Marketing Roles that need Customer Feedback https://mopinion.com/3-digital-marketing-roles-that-need-customer-feedback/ https://mopinion.com/3-digital-marketing-roles-that-need-customer-feedback/#respond Wed, 29 Jun 2016 09:06:09 +0000 http://mopinion.com/?p=4525 Lauren, a digital analyst starts her work every day by grabbing her coffee, switching on her computer to read her email and then proceeding to sign into her dashboard to pull up a report on all website feedback from the previous day. This report is generated by a feedback form that was triggered when a […]

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]]> https://mopinion.com/3-digital-marketing-roles-that-need-customer-feedback/feed/ 0 Pros & cons of self-service customer feedback tools https://mopinion.com/self-service-customer-feedback-tools-for-your-website-pros-and-cons/ https://mopinion.com/self-service-customer-feedback-tools-for-your-website-pros-and-cons/#comments Fri, 03 Jun 2016 13:05:46 +0000 http://mopinion.com/?p=4122 More and more companies are making every effort to improve the (digital) customer experience. According to Forrester, in 2019 this market will increase to a value of $ 8 billion. The first step towards improvement begins with the collection of data. After all, you must avail of the necessary information first in order to comprehend […]

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]]> https://mopinion.com/self-service-customer-feedback-tools-for-your-website-pros-and-cons/feed/ 1 5 Ways to get more from your website feedback tool https://mopinion.com/5-ways-to-get-more-from-your-website-feedback-tool/ https://mopinion.com/5-ways-to-get-more-from-your-website-feedback-tool/#comments Fri, 27 May 2016 12:54:03 +0000 http://mopinion.com/?p=4050 It’s impossible to imagine the online landscape today without feedback ‘buttons’ and ‘forms’. Some organisations have already gained many useful tips from customers using these tools. While others are still experimenting with feedback buttons left or right. Learn more about the different phases of utilising online feedback here. Because many digital marketers struggle with getting […]

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]]> https://mopinion.com/5-ways-to-get-more-from-your-website-feedback-tool/feed/ 1 The difference between User Experience and Customer Experience https://mopinion.com/the-difference-user-experience-and-customer-experience/ Wed, 06 May 2015 14:13:35 +0000 http://mopinionlabs.co.uk/?p=2983 The Customer Experience (CX) is the preoccupation for most customer facing organisations. In an age where customer service is the definitive part of many retail offerings, CX is a key ingredient in retaining and growing the customer base. Because digital channels have become more and more important to many businesses, with their sales and services […]

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