customer feedback Archives - Mopinion https://mopinion.com/tag/customer-feedback/ Customer Feedback Intelligence For Digital Enterprises Wed, 29 Nov 2023 09:47:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 Customer Feedback: How to collect and analyse your data https://mopinion.com/customer-feedback/ https://mopinion.com/customer-feedback/#respond Thu, 16 Nov 2023 07:18:33 +0000 https://mopinion.com/?p=50235 Are your customers getting value out of the online experience you’re offering? Are they satisfied with your products and services? And just how loyal are they to your brand exactly? These are the questions customer feedback will help you get the answers to. In return, this clarity and better understanding of customers’ needs is what […]

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]]> https://mopinion.com/customer-feedback/feed/ 0 Most Popular NPS Survey Questions & Templates https://mopinion.com/nps-surveys/ https://mopinion.com/nps-surveys/#respond Wed, 11 Oct 2023 07:26:05 +0000 https://mopinion.com/?p=86989 Customer loyalty measures the level of trust and satisfaction your customers have with your brand. And what’s more, it fosters a sense of community and belonging, which leads to long-term relationships AND long-term growth. And that – my friends – makes the use of customer loyalty as a metric a huge game changer. By actively […]

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]]> https://mopinion.com/nps-surveys/feed/ 0 Customer Satisfaction Survey Questions & Tips https://mopinion.com/customer-satisfaction-survey/ https://mopinion.com/customer-satisfaction-survey/#respond Tue, 26 Sep 2023 07:30:43 +0000 https://mopinion.com/?p=86471 From fostering repeat business and generating positive word-of-mouth referrals to bolstering a company’s reputation in an increasingly competitive market, customer satisfaction (CSAT) is the driving force that propels businesses towards sustained growth and prosperity. After all, when customers feel genuinely satisfied, not only does this signal a job well down, but it also translates into […]

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]]> https://mopinion.com/customer-satisfaction-survey/feed/ 0 How to write good survey questions: 80 examples and tips https://mopinion.com/survey-questions/ https://mopinion.com/survey-questions/#respond Mon, 25 Sep 2023 07:58:07 +0000 https://mopinion.com/?p=86446 Do you want to gather feedback from users, customers, visitors, or anyone else interacting with your content? Smart choice! Businesses that leverage consumer insights, outperform their competition with 85%, according to Microsoft. A popular way to start collecting feedback is by creating a survey. But which questions should you use? And how, exactly, do you […]

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]]> https://mopinion.com/survey-questions/feed/ 0 Top 29 Best Customer Feedback Tools in 2023 https://mopinion.com/customer-feedback-tools/ https://mopinion.com/customer-feedback-tools/#respond Wed, 13 Sep 2023 07:30:24 +0000 https://mopinion.com/?p=10666 If you haven’t noticed, it’s all about the customer these days. According to Zendesk, 80% of consumers say they will leave a company if they have more than one disappointing customer experience. This proves that the moment you put the customer at the core of your business and focus on improving their experiences, you’re already […]

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]]> https://mopinion.com/customer-feedback-tools/feed/ 0 Measure the Phygital Experience with customer feedback https://mopinion.com/measure-the-phygital-experience-with-customer-feedback/ https://mopinion.com/measure-the-phygital-experience-with-customer-feedback/#respond Tue, 09 May 2023 09:16:47 +0000 https://mopinion.com/?p=84442 Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened online webshops due to technological and societal changes over the years, especially in the last 3 years (let’s not mention the C-word again). But the time of going shopping and visiting physical stores isn’t over. Many […]

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]]> https://mopinion.com/measure-the-phygital-experience-with-customer-feedback/feed/ 0 How travel companies benefit from customer feedback – Use cases & tips https://mopinion.com/how-travel-companies-benefit-from-customer-feedback-use-cases/ https://mopinion.com/how-travel-companies-benefit-from-customer-feedback-use-cases/#respond Tue, 10 Jan 2023 13:46:15 +0000 https://mopinion.com/?p=81984 People don’t easily settle when it comes to booking a vacation. After all, you work hard all year to go on a well deserved holiday. Whether someone is looking for an active vacation or just wants to lay next to the swimming pool, everyone wants their vacation time to be relaxed and not stressful. That’s […]

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]]> https://mopinion.com/how-travel-companies-benefit-from-customer-feedback-use-cases/feed/ 0 How customer feedback helps travel and tourism prepare for peak season https://mopinion.com/customer-feedback-helps-travel-and-tourism-in-peak-season/ https://mopinion.com/customer-feedback-helps-travel-and-tourism-in-peak-season/#respond Wed, 04 Jan 2023 07:24:13 +0000 https://mopinion.com/?p=81791 In the travel and tourism industry everyone knows that you need to prepare for peak season. Whether you’re gearing up for the winter ski season in the Alps or sunny, summer getaways in the Mediterranean, making the most of your busiest days is critical. The peak season comes with higher revenues, but it also brings […]

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]]> https://mopinion.com/customer-feedback-helps-travel-and-tourism-in-peak-season/feed/ 0 Are you collecting customer feedback equally across all digital channels? https://mopinion.com/customer-feedback-across-all-digital-channels/ https://mopinion.com/customer-feedback-across-all-digital-channels/#respond Mon, 24 Oct 2022 12:01:48 +0000 https://mopinion.com/?p=80170 In the words of the famous poet Charles Bukowski, “If you’re going to try, go all the way. Otherwise don’t even start.” Well the same can be said about customer feedback. An organisation’s main objective for collecting customer feedback is to deepen their understanding of the customer and how they perceive the digital experience. But […]

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]]> https://mopinion.com/customer-feedback-across-all-digital-channels/feed/ 0 Automate your customer feedback like homeQgo (Part II) https://mopinion.com/automate-customer-feedback/ https://mopinion.com/automate-customer-feedback/#respond Tue, 23 Aug 2022 09:57:46 +0000 https://beta-site.mopinion.com/?p=78096 Sustainability is a hot topic nowadays. Consumers and organisations alike are making more of an effort to become more sustainable, and that even includes making their homes more sustainable. And that’s good news for companies like homeQgo. In a previous customer story with homeQgo we shared a bit about homeQgo’s perspective on the booming market, […]

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