Insights Archives - Mopinion https://mopinion.com/category/insights/ Customer Feedback Intelligence For Digital Enterprises Fri, 01 Dec 2023 12:11:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 Maximise your digital experience with Mopinion & Contentsquare https://mopinion.com/maximise-your-digital-experience-with-mopinion-contentsquare/ https://mopinion.com/maximise-your-digital-experience-with-mopinion-contentsquare/#respond Thu, 09 Nov 2023 13:02:21 +0000 https://mopinion.com/?p=87704 The Digital Experience Awards 2023 took place on November 30th and was hosted by our partner, Digital Experience Analytics platform Contentsquare. The créme de la créme of digital experiences were celebrated and it was certainly a night to remember. In light of these festivities, and as proud sponsor of the event, we’d like to take […]

The post Maximise your digital experience with Mopinion & Contentsquare appeared first on Mopinion.

]]> https://mopinion.com/maximise-your-digital-experience-with-mopinion-contentsquare/feed/ 0 6 best survey examples from real brands https://mopinion.com/6-best-survey-examples-from-real-brands/ https://mopinion.com/6-best-survey-examples-from-real-brands/#respond Wed, 25 Oct 2023 11:33:48 +0000 https://mopinion.com/?p=87349 According to Gartner, 95% of businesses collect customer feedback in some form. This is only natural! It is, after all, a tried and true method of improving several aspects of a business. User experience, customer satisfaction, the sales funnel. The list can easily go on. One of the most common ways (and best, in our […]

The post 6 best survey examples from real brands appeared first on Mopinion.

]]> https://mopinion.com/6-best-survey-examples-from-real-brands/feed/ 0 Best Online Survey Software and Questionnaire Tools in 2023 https://mopinion.com/best-online-survey-software/ https://mopinion.com/best-online-survey-software/#respond Fri, 13 Oct 2023 07:00:35 +0000 https://mopinion.com/?p=11172 Since the emergence of customer feedback, online survey software and questionnaire tools have evolved into something entirely different. Having started as a solution more in the realm of traditional survey tools with long lists of questions and anonymous respondents, online survey software have managed to stay ‘in fashion’ among online marketers. This ongoing popularity is, […]

The post Best Online Survey Software and Questionnaire Tools in 2023 appeared first on Mopinion.

]]> https://mopinion.com/best-online-survey-software/feed/ 0 Bokadirekt creates the optimal customer journey with consumer feedback https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/ https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/#respond Thu, 05 Oct 2023 07:15:13 +0000 https://mopinion.com/?p=86842 Bokadirekt is Sweden’s largest marketplace and app for booking services within the beauty and health industry. With over 15,000 connected specialists and 6,000,000 monthly visits across all its platforms, Bokadirekt is at the centre of putting clients in contact with business owners. Therefore, it is no surprise that customer satisfaction is a top priority for […]

The post Bokadirekt creates the optimal customer journey with consumer feedback appeared first on Mopinion.

]]> https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/feed/ 0 Top 29 Best Customer Feedback Tools in 2023 https://mopinion.com/customer-feedback-tools/ https://mopinion.com/customer-feedback-tools/#respond Wed, 13 Sep 2023 07:30:24 +0000 https://mopinion.com/?p=10666 If you haven’t noticed, it’s all about the customer these days. According to Zendesk, 80% of consumers say they will leave a company if they have more than one disappointing customer experience. This proves that the moment you put the customer at the core of your business and focus on improving their experiences, you’re already […]

The post Top 29 Best Customer Feedback Tools in 2023 appeared first on Mopinion.

]]> https://mopinion.com/customer-feedback-tools/feed/ 0 4 ways feedback improves the customer journey for government and nonprofit organisations https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/ https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/#respond Wed, 23 Aug 2023 08:22:36 +0000 https://mopinion.com/?p=86058 Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event registrations, financial data, etc. The list is long. Naturally, this creates a lot of content… as in loads! While posting this sort of information on a website or in a newsletter is an efficient way of reaching a large […]

The post 4 ways feedback improves the customer journey for government and nonprofit organisations appeared first on Mopinion.

]]> https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/feed/ 0 Best feedback use cases for insurance and financial services organisations https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/ https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/#respond Tue, 11 Jul 2023 12:40:35 +0000 https://mopinion.com/?p=85208 Customer expectations are growing, and digital journeys are becoming an increasingly important part of how insurance and financial services organisations engage with their customers, understand their expectations, and ultimately deliver on them. According to Bloomreach, “the sheer volume of questions and claims, legacy systems, ancient technology, and a distorted view of the customer journey are […]

The post Best feedback use cases for insurance and financial services organisations appeared first on Mopinion.

]]> https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/feed/ 0 Discover how Lely gathers feedback worldwide with Multi-Language Reporting https://mopinion.com/how-lely-gathers-feedback-with-translator/ https://mopinion.com/how-lely-gathers-feedback-with-translator/#respond Thu, 25 May 2023 08:35:58 +0000 https://mopinion.com/?p=85158 Lely is a Dutch agricultural machine and robot manufacturer. With their innovative solutions, they make life easier for farmers worldwide. Lely strives to enable dairy farmers to work as efficiently as possible with their robots, which is why collecting feedback is an important part of their improvement process. Because Lely is active in more than […]

The post Discover how Lely gathers feedback worldwide with Multi-Language Reporting appeared first on Mopinion.

]]> https://mopinion.com/how-lely-gathers-feedback-with-translator/feed/ 0 Measure the Phygital Experience with customer feedback https://mopinion.com/measure-the-phygital-experience-with-customer-feedback/ https://mopinion.com/measure-the-phygital-experience-with-customer-feedback/#respond Tue, 09 May 2023 09:16:47 +0000 https://mopinion.com/?p=84442 Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened online webshops due to technological and societal changes over the years, especially in the last 3 years (let’s not mention the C-word again). But the time of going shopping and visiting physical stores isn’t over. Many […]

The post Measure the Phygital Experience with customer feedback appeared first on Mopinion.

]]> https://mopinion.com/measure-the-phygital-experience-with-customer-feedback/feed/ 0 Best product feedback questions to incorporate in your feedback surveys https://mopinion.com/product-feedback-questions/ https://mopinion.com/product-feedback-questions/#respond Thu, 23 Mar 2023 07:43:52 +0000 https://mopinion.com/?p=84651 Have you ever purchased a product or used a service that left you feeling unsatisfied or disappointed? Perhaps you encountered a glitch in the software, or the product didn’t live up to its promised features. Whatever the issue, it’s essential for companies to gather feedback from their customers in order to continuously improve and deliver […]

The post Best product feedback questions to incorporate in your feedback surveys appeared first on Mopinion.

]]> https://mopinion.com/product-feedback-questions/feed/ 0