Digital Feedback Archives - Mopinion https://mopinion.com/category/digital-feedback/ Customer Feedback Intelligence For Digital Enterprises Wed, 29 Nov 2023 09:14:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 A Guide to Collecting Product Feedback https://mopinion.com/product-feedback/ https://mopinion.com/product-feedback/#respond Wed, 22 Nov 2023 07:25:17 +0000 https://mopinion.com/?p=44087 Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure to perform and achieve product excellence. For these teams, it’s all about getting the right products to market faster with the guidance of user insights, a clear product strategy, and a […]

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]]> https://mopinion.com/product-feedback/feed/ 0 Customer Feedback: How to collect and analyse your data https://mopinion.com/customer-feedback/ https://mopinion.com/customer-feedback/#respond Thu, 16 Nov 2023 07:18:33 +0000 https://mopinion.com/?p=50235 Are your customers getting value out of the online experience you’re offering? Are they satisfied with your products and services? And just how loyal are they to your brand exactly? These are the questions customer feedback will help you get the answers to. In return, this clarity and better understanding of customers’ needs is what […]

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]]> https://mopinion.com/customer-feedback/feed/ 0 Online Surveys 101: Everything you need to know https://mopinion.com/surveys/ https://mopinion.com/surveys/#respond Mon, 23 Oct 2023 09:09:31 +0000 https://mopinion.com/?p=87231 Surveys, surveys, surveys. They’re all the hype among digital organisations today. In fact, the use of online surveys has witnessed a substantial surge in recent years, with over 80% of businesses employing this method to collect feedback and make data-driven decisions. Not only is it a quick and effective way to gather relevant data from […]

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]]> https://mopinion.com/surveys/feed/ 0 Most Popular NPS Survey Questions & Templates https://mopinion.com/nps-surveys/ https://mopinion.com/nps-surveys/#respond Wed, 11 Oct 2023 07:26:05 +0000 https://mopinion.com/?p=86989 Customer loyalty measures the level of trust and satisfaction your customers have with your brand. And what’s more, it fosters a sense of community and belonging, which leads to long-term relationships AND long-term growth. And that – my friends – makes the use of customer loyalty as a metric a huge game changer. By actively […]

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]]> https://mopinion.com/nps-surveys/feed/ 0 7 Alternatives to GetFeedback CX and Digital https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/ https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/#respond Tue, 26 Sep 2023 09:49:05 +0000 https://mopinion.com/?p=86778 If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar right?! GetFeedback offers multiple products and services, like a big CX platform and GetFeedback Digital, which is essentially a reworked version of […]

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]]> https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/feed/ 0 Customer Satisfaction Survey Questions & Tips https://mopinion.com/customer-satisfaction-survey/ https://mopinion.com/customer-satisfaction-survey/#respond Tue, 26 Sep 2023 07:30:43 +0000 https://mopinion.com/?p=86471 From fostering repeat business and generating positive word-of-mouth referrals to bolstering a company’s reputation in an increasingly competitive market, customer satisfaction (CSAT) is the driving force that propels businesses towards sustained growth and prosperity. After all, when customers feel genuinely satisfied, not only does this signal a job well down, but it also translates into […]

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]]> https://mopinion.com/customer-satisfaction-survey/feed/ 0 How to Create Free Online Surveys: Tips & Tools https://mopinion.com/how-to-create-free-online-surveys/ https://mopinion.com/how-to-create-free-online-surveys/#respond Tue, 26 Sep 2023 07:29:40 +0000 https://mopinion.com/?p=15828 Choosing to survey people is quite simple. But creating one? That’s another story. Believe it or not, there is a true science to creating online surveys. And I know what you’re thinking…The surveys you’ve taken in the past may have seemed simple at first glance and well, quite frankly they should be. But in reality […]

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]]> https://mopinion.com/how-to-create-free-online-surveys/feed/ 0 How to write good survey questions: 80 examples and tips https://mopinion.com/survey-questions/ https://mopinion.com/survey-questions/#respond Mon, 25 Sep 2023 07:58:07 +0000 https://mopinion.com/?p=86446 Do you want to gather feedback from users, customers, visitors, or anyone else interacting with your content? Smart choice! Businesses that leverage consumer insights, outperform their competition with 85%, according to Microsoft. A popular way to start collecting feedback is by creating a survey. But which questions should you use? And how, exactly, do you […]

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]]> https://mopinion.com/survey-questions/feed/ 0 Top 10 Competitors and Alternatives to Usabilla https://mopinion.com/competitors-and-alternatives-to-usabilla/ https://mopinion.com/competitors-and-alternatives-to-usabilla/#respond Mon, 18 Sep 2023 10:00:45 +0000 https://mopinion.com/?p=16063 You’ve heard it before but I’ll say it again… Listening to the Voice of the Customer (VoC) is crucial for businesses looking to compete based on customer experience. Research shows that 25-40% of the total revenue of the most stable businesses comes from returning customers. And getting customer feedback is the only real way of […]

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]]> https://mopinion.com/competitors-and-alternatives-to-usabilla/feed/ 0 What is a Voice of the Customer survey? Tips, templates and more https://mopinion.com/voice-of-the-customer-survey/ https://mopinion.com/voice-of-the-customer-survey/#respond Wed, 06 Sep 2023 07:31:29 +0000 https://mopinion.com/?p=50567 Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you with. The truth is, most organisations aren’t. A Gartner marketing survey found that a mere 14% of companies have a 360-degree view of their customers. Meanwhile, there are a number […]

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