customer stories Archives - Mopinion https://mopinion.com/tag/customer-stories/ Customer Feedback Intelligence For Digital Enterprises Wed, 06 Dec 2023 08:55:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 How SUPER RTL keeps a pulse on user satisfaction https://mopinion.com/how-super-rtl-keeps-a-pulse-on-user-satisfaction/ https://mopinion.com/how-super-rtl-keeps-a-pulse-on-user-satisfaction/#respond Tue, 05 Dec 2023 12:32:48 +0000 https://mopinion.com/?p=87816 TOGGO – a brand by Germany’s leading kids’ entertainment provider SUPER RTL – offers television programming as well as a gamified and engaging platform for both web and mobile. In 2021 and 2022 the TOGGO website and app (respectively) were officially relaunched, allowing TOGGO to break new ground with its wide-ranging cross-content offering. The website […]

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]]> https://mopinion.com/how-super-rtl-keeps-a-pulse-on-user-satisfaction/feed/ 0 Bokadirekt creates the optimal customer journey with consumer feedback https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/ https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/#respond Thu, 05 Oct 2023 07:15:13 +0000 https://mopinion.com/?p=86842 Bokadirekt is Sweden’s largest marketplace and app for booking services within the beauty and health industry. With over 15,000 connected specialists and 6,000,000 monthly visits across all its platforms, Bokadirekt is at the centre of putting clients in contact with business owners. Therefore, it is no surprise that customer satisfaction is a top priority for […]

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]]> https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/feed/ 0 Discover how Lely gathers feedback worldwide with Multi-Language Reporting https://mopinion.com/how-lely-gathers-feedback-with-translator/ https://mopinion.com/how-lely-gathers-feedback-with-translator/#respond Thu, 25 May 2023 08:35:58 +0000 https://mopinion.com/?p=85158 Lely is a Dutch agricultural machine and robot manufacturer. With their innovative solutions, they make life easier for farmers worldwide. Lely strives to enable dairy farmers to work as efficiently as possible with their robots, which is why collecting feedback is an important part of their improvement process. Because Lely is active in more than […]

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]]> https://mopinion.com/how-lely-gathers-feedback-with-translator/feed/ 0 Vodafone Ireland drives customer focused obsession across its digital channels https://mopinion.com/vodafone-ireland-drives-customer-focused-obsession/ https://mopinion.com/vodafone-ireland-drives-customer-focused-obsession/#respond Tue, 18 Oct 2022 07:31:57 +0000 https://another-domain.mopinion.com/?p=79513 Vodafone Ireland provides mobile services, broadband and TV, plus a suite of emerging products. Today, there’s a huge demand in the company for innovation, with new products being regularly released and plenty more in the pipeline. And not surprisingly, online is often the first interaction Vodafone customers have with the business. With customers at the […]

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]]> https://mopinion.com/vodafone-ireland-drives-customer-focused-obsession/feed/ 0 Automate your customer feedback like homeQgo (Part II) https://mopinion.com/automate-customer-feedback/ https://mopinion.com/automate-customer-feedback/#respond Tue, 23 Aug 2022 09:57:46 +0000 https://beta-site.mopinion.com/?p=78096 Sustainability is a hot topic nowadays. Consumers and organisations alike are making more of an effort to become more sustainable, and that even includes making their homes more sustainable. And that’s good news for companies like homeQgo. In a previous customer story with homeQgo we shared a bit about homeQgo’s perspective on the booming market, […]

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]]> https://mopinion.com/automate-customer-feedback/feed/ 0 Inside the Voice of Customer program of Reale Seguros https://mopinion.com/voice-of-customer-program-reale-seguros/ https://mopinion.com/voice-of-customer-program-reale-seguros/#respond Mon, 11 Jul 2022 07:21:07 +0000 https://beta-site.mopinion.com/?p=78057 Reale Group is an international group operating in Italy and Spain. With nearly 4 million policyholders, this solid market player offers its proposition in the insurance, banking, real estate and services sectors. And with its somewhat recent debut in the Chilean market in 2016, Reale Group has expanded its operations to Chile with its subsidiary […]

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]]> https://mopinion.com/voice-of-customer-program-reale-seguros/feed/ 0 homeQgo taps into the online customer journey with user feedback https://mopinion.com/homeqgo-user-feedback/ https://mopinion.com/homeqgo-user-feedback/#respond Wed, 16 Feb 2022 07:15:35 +0000 https://mopinion.com/?p=48923 Sustainability has – partly due to the climate agreement – been an increasingly popular item on the agenda of many homeowners. In fact, in the Netherlands alone, there are millions of homes that will need to be made more sustainable in the coming years. Many homeowners, however, are either not yet familiar with all of […]

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]]> https://mopinion.com/homeqgo-user-feedback/feed/ 0 URSSAF fortifies online VoC program with Mopinion https://mopinion.com/urssaf-online-voice-of-the-customer/ https://mopinion.com/urssaf-online-voice-of-the-customer/#respond Fri, 10 Dec 2021 07:00:57 +0000 https://mopinion.com/?p=47090 The French URSSAF and its network have a mission of general interest: managing the collection of contributions and fees intended to guarantee financing of the French social security model. The organisation serves the four branches of the general social security system: health, old age, family, and work-related accidents/occupational diseases. So what exactly do they do […]

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]]> https://mopinion.com/urssaf-online-voice-of-the-customer/feed/ 0 Lowell Nordics supercharges client engagement with Mopinion https://mopinion.com/lowell-nordics-supercharges-customer-and-client-engagement-with-mopinion/ https://mopinion.com/lowell-nordics-supercharges-customer-and-client-engagement-with-mopinion/#respond Tue, 12 Oct 2021 07:50:31 +0000 https://mopinion.com/?p=46683 Founded in 2004, Lowell operates in 3 different regions of Europe: The UK, Nordics, and DACH. Their goal? To work tirelessly to benefit society, business, and the economy. Changing the way credit management works, Lowell’s mission drives everything they do, which is something you don’t hear every day in the credit management sector. The real […]

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]]> https://mopinion.com/lowell-nordics-supercharges-customer-and-client-engagement-with-mopinion/feed/ 0 How Calvin Klein makes data-driven decisions with Mopinion https://mopinion.com/how-calvin-klein-makes-data-driven-decisions-with-mopinion/ https://mopinion.com/how-calvin-klein-makes-data-driven-decisions-with-mopinion/#respond Thu, 20 May 2021 07:31:45 +0000 https://mopinion.com/?p=43964 Calvin Klein is one of the most recognised fashion houses of today. Famous for their iconic underwear, Calvin Klein offers clothing, footwear, jewellery as well as fragrances. From a digital perspective, Calvin Klein places a lot of value on data-driven decision making. They do this by not only monitoring quantitative behavioural data, but also by […]

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